Terms & Conditions
Food By Box
www.foodbybox.com
Terms and Conditions for Use and Sales
These terms and conditions were last updated on 30th January 2021
Introduction
1.1 These terms & conditions set out the terms between you the customer and us the website owner.
1.2 Your use of this website and any service contained within constitutes acceptance of these terms & conditions in full.
1.3 You should not use this website if you do not accept with these terms & conditions in full.
Customer Information
2.1 You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment.
2.2 You are responsible for maintaining your own username and password, where required to access your customer account. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.
2.3 As a customer you are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.
2.4 Our website is only intended for use by adults. Adults may purchase products for children as long as the products purchased are intended by the manufacturer for use or consumption by children.
2.5 We reserve the right to restrict or remove your access to this website where you breach these terms and conditions. Such restriction or removal will take place without recourse or explanation to you where we solely deem it appropriate or necessary.
Privacy
We take your privacy seriously. We are registered under and comply with the Data Protection Act 1998. For further details please see our Privacy Policy.
Product Pricing, Stock Availability and Title
4.1 We make every effort to ensure that the pricing and stock availability displayed on our website is correct. However, if an error in the pricing of a product is found or some items are not in stock for what ever reason we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items.
4.2 We reserve the right to alter all product pricing without notice.
4.3 Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.
Your Order
5.1 When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.
5.2 Your offer is only accepted by us once we have emailed you to confirm the dispatch of your order.
5.3 Product items not included within the dispatch email are not included in the order and contract between you and us.
5.4 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.
5.5 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.
Shipping and Customs Duty
6.1 All orders received by us are shipped subject to availability.
6.2 We reserve the right to refund a product where the product ordered is not in stock at the time of purchase. In this situation an indication on the dispatch paperwork will indicate a full refund instead of delivery of the product.
6.3 We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company or a full refund.
6.4 If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.
Cancellation Rights, Returns and Refunds
7.1 Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 30 working days from the day after you receive your goods.
7.2 As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.
7.3 No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.
7.4 Goods that are sealed or shrink-wrapped and this is removed can only be returned if they are defective.
7.5 No right of cancellation exists for personalised goods or goods that are intimate in their nature or goods where there may be hygiene issues, unless defective.
7.6 Please observe the following procedure for all returns to us:
7.6.1 On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your order number and the reason for the return.
7.6.2 If you are returning your product because it is defective, please state the defect or defects.
7.6.3 Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete state.
7.7 If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.
7.8 You are responsible for paying any postage or shipping costs incurred when returning the product.
7.9 We recommend that all returns be sent by registered post, so that a record of the return is available for you.
7.10 We will not issue refunds for any items lost or stolen in transit to us.
7.11 Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.
7.12 If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you.
7.13 Unused products may be returned promptly by customers to our address listed at the end of these terms and conditions.
7.14 Subject to the above, we will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product.
7.15 We will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.
Customer Complaints
We endeavour to respond to all customer complaints or queries within five working days.
Faulty Products
Where you experience a fault with a product it can be returned to us subject to our returns policy above.
Events Outside Our Control
We shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder, industrial dispute or pandemic.
Licence
11.1 We grant you a licence to access the content, information and services contained within our website for personal use only.
11.2 This licence allows you to download and cache (using your browser) individual pages from our website.
11.3 This licence does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question.
11.4 Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.
11.5 Our website cannot be placed within the frame-set of another site.
11.6 Third parties are not allowed to “deep link” to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.
11.7 The restriction on “deep linking” does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.
Copyright
12.1 All content, databases, graphics, buttons, icons, logos, layouts and look & feel are our copyright, unless expressly acknowledged as otherwise.
12.2 The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.
User Generated Content
13.1 Where the facility exists you may provide reviews or public feedback on the website of products purchased by you, also known as user-generated content.
13.2 Where the facility exists such user-generated content can be provided in different formats and mediums; text, audio, video and still photographs.
13.3 As part of providing this content to us you agree to grant us a worldwide, irrevocable, non-exclusive and royalty-free license to use, distribute, edit, translate and repurpose such content, as we require, including sub-licensing to other parties.
13.4 Such content shall not infringe the intellectual property rights of any other party. Furthermore the content shall not be illegal or capable of breaching the laws of any jurisdiction in which it may be displayed.
13.5 We reserve the right to remove any content, which breaches or risks breaching these terms and conditions.
13.6 However, we shall not assume any responsibility for auditing or monitoring any user generated content.
13.7 Any complaints about such content by rights holders or any user or visitor to our website should be directed to us using our contact details listed at the end of these terms and conditions.
Limitations and Exclusions of Liability
14.1 Where content and information is provided on the website without charge we exclude all liability for such content and information.
14.2 All business losses (including, but not limited to) loss of profits, income, revenue, damage to goodwill, loss of other commercial contracts, other commercial opportunities are all excluded.
14.3 All indirect, consequential or special losses or damage are all excluded.
14.4 All other losses or damages not reasonably foreseeable at the time of the contract between you and us are also excluded.
14.5 All losses relating to the loss or corruption of data, databases, systems, software or hardware are all excluded.
14.6 These terms and conditions do not exclude or limit liability for death or personal injury caused by you or us.
14.7 These terms and conditions do not exclude or limit liability for fraud or fraudulent misrepresentation caused by you or us.
14.8 These terms and conditions do not exclude or limit liability where this conflicts with the applicable law for this jurisdiction.
Indemnity
By your use of our website you hereby indemnify us and undertake to keep us indemnified at all times now and in the future against all possible claims relating to any breach of these terms and conditions by you. Such indemnities to include, (but not be limited to) all costs legal and otherwise, all other expenses, damages or settlements arising from your breach of these terms and conditions.
Variation
We reserve the right to vary these terms & conditions at any time, without giving notice to you. Such varied terms and conditions shall automatically apply to the use of our website from the date of publication on our website.
Assignment
We reserve the right to assign our rights and also our obligations under these terms and conditions, without giving notice to you. This right of assignment shall only apply to us and shall not apply to you in any way.
Severability
The foregoing paragraphs, sub-paragraphs and clauses of these terms & conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.
Waiver
Failure by us to enforce any accrued rights under these terms & conditions is not to be taken as or deemed to be a waiver of those rights by us unless we acknowledge the waiver in writing.
Third Parties
These terms and conditions are between you and us. They do not apply to, or benefit any third party and are not reliant on any third party.
Entire Terms & Conditions
These terms & conditions set out the entire agreement and understanding between you and us.
Your Statutory Rights
Where acting as a consumer your statutory rights are unaffected.
Jurisdiction
These terms & conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.
Our contact details are as follows:
Food By Box
71-75 Shelton Street Covent Garden
London
WC2H 9JQ
Email: [email protected]
Telephone
From within the UK: 02038 850891
International: +44 2038 850891
Company registration number: 14205494
Refund / Cancelation Policy
Our Policy
In addition to your statutory rights under consumer laws in the United Kingdom, we have a goodwill policy. Under our goodwill policy, within 14 days after you have received your products from us, you are not entirely satisfied with them you can return them together with your proof of purchase and we will refund you for or replace/exchange the returned items even though you may no longer have a right under the law for us to do so. We will refund the value of the items by using the same payment method which you used when you bought them from us, except where you do not have adequate proof of purchase. Where inadequate proof of purchase is not provided by you, we may instead choose to refund the value of the returned items by providing you with Food By Box gift card or vouchers for the equivalent value of the returned items. Our goodwill policy is however discretionary, and some items are excluded from it such as items that are used or damaged by you, items where the seal or packaging has been broken by you, perishable items including food and flowers, and made to order or personalized items.
Our Refund / Cancelation Policy
In addition to your statutory rights under consumer laws in the United Kingdom, we have a goodwill policy. Under our goodwill policy, after you receive your order, you have within 7 days to return the items together with your proof of purchase. We will refund your money or replace/exchange the returned items.
We will refund the value of the items by using the same payment method which you used when you bought the goods from us.
Our goodwill policy is however discretionary, and some items are excluded from it, such as items that are used or damaged by you, and items where the seal or packaging has been broken or in other words have become unsellable.
Your legal rights
Your other legal rights to a refund or replacement under consumer laws.
Under consumer laws in the United Kingdom, we must supply our goods to you as described, fit for your purpose, and they must be of satisfactory quality.
If we supply services to you, then we must supply them with reasonable care and skill.
Online purchases: Customers must inform Food By Box that they wish to return or would like a refund within 7 days of receiving the goods.
Customers have 7 days to return the goods once Food By Box has been informed.
Refunds will be given within 7 days of receiving the goods back or after you inform us.
If you wish to exercise your legal rights by not accepting our products, you must return them to Food By Box by either posting them back to us or allowing us to collect the items from your address using our couriers or drivers.
We will pay the costs of postage and collection.
None of the above affects your statutory rights.
Cancellation rights
Details of our goodwill policy as well as a description of your rights to refunds, or replacements as described above within this section.
There may be some exceptions, for reasons of hygiene, safety, or under the law we are not able to refund or exchange items unless they are found to be not of satisfactory quality.
If you wish to exercise your right of cancellation for products that you have ordered online, you are obliged to retain possession of the products, and take reasonable care of the goods before you return them to us.
If you decide to cancel products that you have ordered online, we will reimburse you (by the method used to pay for the original transaction) the amount in relation to products to which cancellation rights apply.
This includes the cost of delivery. Or you can choose to receive Food By Box vouchers. We may make a deduction from the reimbursement, if the loss is the result of unnecessary handling by you.
We will make the reimbursement/refund no later than 7 days after the day we receive the goods back from you, or after we hear from you regarding the unsatisfactory products that you received from Food By Box.
Delivery Times & Charges
processing time the order is 1 Day.
For the orders placed after 16:00 the order will be start processing the next day and for the Friday it will be Monday.
The order amount for Free Delivery would be about current £30 for UK mainland only, otherwise the expedited standard deliveries delivery next day would be £6.00.
Offshore destinations: Jersey, Guernesey, Northern Ireland, Scottish Highlands, Scottish Islands, Isle Of Man – the expedited extra cost deliveries would be £15.00
For the orders placed after 16:00 the order will be handled the next day and for the Friday it will be Monday.
Advice about best before dates
For more information about food dates, please visit the governments information website: https://www.food.gov.uk/safety-hygiene/best-before-and-use-by-dates
ABOUT US:
One third of food is lost or wasted along the food chain, which is about 1.3 billion tons/year.
We are committed to fighting waste and climate change.
Food By Box can proactively purchase and provide Economic & Best Quality products from overproduction and over-storage.
We at Food By Box aim to provide our customers with the best. We connect various regions of the world to supply a wide range of products in large and/or small quantities.
For the professional we sell by pallets or full trucks/ Containers and delivery to their doors everywhere in the world.
From long date to Best Before we provide for everyone Gluten free, Sugar free, Vegan, Vegetarian, Vegan, Halal and Kosher products.